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Common questions answered
DND Deliveries is here to keep your freight moving safely, offering support and real answers for all your shipping needs.
Who is DND Deliveries
DND Deliveries is a logistics and shipping company that arranges local and international shipments for individuals and businesses. We handle shipping arrangements through established courier and logistics providers, including DHL, UPS and FedEx, using our carrier business accounts.
Whether you're sending documents, parcels or larger consignments, DND provides a single point of contact for arranging your shipment.
Does DND actually ship my goods, or do you only connect me to a courier?
DND handles the shipping arrangements on your behalf. You provide your shipment details, we prepare a quote, coordinate the booking and arrange transportation through the relevant carrier network.
You deal directly with DND when arranging your shipping service.
What shipping services does DND offer?
International shipping from Kenya.
International shipping into Kenya.
Local deliveries within Kenya.
Express shipping for eligible routes.
Document and parcel shipping.
Larger and multiple-package shipments.
Commercial and business shipping.
Service availability depends on the shipment's destination, contents, size and other requirements.
Do you work with DHL, UPS and FedEx?
Yes. DND has business accounts with major international carriers, including DHL, UPS and FedEx, which we use to arrange shipments for our customers.
The carrier used for a particular shipment depends on the destination, shipment requirements and available service.
Who can use DND Deliveries?
Our services are available to individuals, small businesses, online retailers, importers, exporters, corporate organisations and other customers with eligible shipping requirements.
How do I send a shipment with DND?
Shipping with DND begins with four steps:
Contact us or complete the shipping quote form.
Provide the origin, destination, contents, weight and dimensions of your shipment.
Review and accept the quote and applicable shipping conditions.
Prepare and hand over your shipment according to the agreed arrangements.
DND then coordinates the shipping process through the relevant delivery network.
What information do I need to request a quote?
To prepare an accurate quote, we may need:
The country and location of origin.
The destination country and delivery location.
A description of the items being shipped.
The number of packages.
The weight and dimensions of each package.
The declared value of the goods, where applicable.
Your preferred delivery timeframe.
Sender and recipient details.
Additional information may be required depending on the shipment.
Can I arrange shipping through WhatsApp?
You can contact our team through our official WhatsApp channel to discuss a shipment, request assistance or begin a shipping enquiry.
Do you collect parcels from customers?
Collection arrangements depend on your location, shipment and selected service. Contact our team to confirm whether collection is available or whether you need to hand over your shipment at an agreed location.
Contact us
General Inquiries
Address
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Queensway Hse, Kaunda St, Nairobi CBD
Hours
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Mon-Sat 9:00AM — 6:00PM
